These agency conditions of ferienhaus-auf-sardinien.com, owner D i r k G r i p p, regulate the mediated contractual relationship between you (hereinafter also referred to as "customer" or "tenant") and the owner (hereinafter also referred to as "travel agent") on behalf of the owner/tour operator. The Agency Terms and Conditions form part of every contract that you conclude in the event of a binding booking.
By sending a non-binding enquiry via the form on the website ferienhaus-auf-sardinien.com or by sending a binding booking, you accept these agency terms and conditions. These terms and conditions can be viewed online at any time. We reserve the right to amend or renew these agency terms and conditions at any time with effect for the future, without any obligation to notify customers.
Please note in particular the conditions on the subject of rebooking, cancellation, final cleaning, additional costs and deposit.
The travel agent arranges rental contracts between customers and the owners/tour operators of holiday accommodation. The travel agent therefore does not act as a tour operator and thus only assumes the role of a travel agent. The brokered rental contracts are concluded in the name and for the account of the respective owner/tour operator.
The travel agent processes enquiries of any kind on behalf of the accommodation owner, provides information relevant to the holiday on the website and is available to advise the customer. The travel agent thus assumes the obligations associated with the procurement of the accommodation.
With regard to the descriptions of the accommodation, the travel agent is dependent on the statements of the landlord and cannot be held liable for their accuracy. The scope of the contractual services is set out in the description of the accommodation.
The travel agent is subject to available capacities with the accommodation owners. The accommodation owner is solely responsible for the provision of the arranged services and is not part of the agency contract.
1. you send a non-binding enquiry via the booking form on the website Ferienhaus-auf-sardinien.com and receive an automatic confirmation of receipt, which does not yet constitute a booking confirmation.
The travel agent will check availability, send you an offer and provisionally reserve the property for you with the landlord. You will receive an overview of the exact prices with the offer and can then book the holiday accommodation directly. If you do not book the property, the reservation will be automatically cancelled after 2 days.
In any case, your enquiry is non-binding until you explicitly book the property.
2. if you wish to make a binding booking, inform the travel agent of your reservation request using a form, by e-mail or by telephone. The travel agent reserves the property with the landlord or tour operator and immediately sends you a booking confirmation by e-mail.
3. the booking confirmation contains a booking number and the amount of the deposit to be paid. If the deposit includes a share of the owner/tour operator, the travel agent will forward this immediately. A valid rental agreement is only concluded when the deposit is paid on time. The rental agreement brokered by the travel agent is always concluded between you and the owner/tour operator, so your contractual partner is always the provider of the property named on the rental agreement.
If you change your mind after receiving the booking confirmation, please inform the travel agent immediately so that the reservation can be cancelled.
4. once your deposit has been received, you will receive a copy of the rental agreement, which will be sent to the owner/tour operator. By doing so, you have made a binding offer to the owner/tour operator to conclude the rental agreement and recognise these agency conditions and the provider's terms and conditions. The rental agreement is your proof of booking; the property cannot be handed over on site without the rental agreement. You will also receive all further details about your accommodation and directions with the rental agreement.
The booking is now complete, and any changes or cancellations are subject to the provider's terms and conditions. If you instruct the travel agent to make a change or cancellation, the travel agent may charge a processing fee.
The customer is obliged to check the rental agreement sent to them immediately to ensure that it is correct. Discrepancies or deviations must be reported to the travel agent within a period of 3 days. Later complaints after the deadline cannot be considered and the customer has no right to withdraw from the contract if inaccuracies are reported late.
The deposit must be paid within three days of the booking confirmation being sent. If the deposit is not paid within this period, the travel agent may withdraw from the travel contract and there is no entitlement to occupy the accommodation.
The entire remaining amount is to be paid directly by bank transfer to the landlord's account or in cash on site. The exact procedure is described in the booking confirmation.
Consumption-related additional costs, the final cleaning, deposit, tourist tax and hire charges for bed linen and towels are usually paid in cash on site. You will find the prices in the descriptions of the rental properties and in your offer.
Please transfer the rent to the owner's/tour operator's account at least 4 weeks before your planned arrival. The money must be credited to the landlord's account when the keys are handed over. If the payment deadlines are not met, the owner/tour organiser reserves the right to withdraw from the contract at any time and the customer is liable for any resulting damages.
Once a contract has been successfully arranged between the customer and the owner/tour operator, the general terms and conditions of the owner/tour operator shall apply. Payment terms, cancellation and liability and other contractual conditions may be regulated there.
The rented holiday accommodation may only be occupied by the number of persons stated in the booking confirmation. Unless otherwise agreed, children aged 12 and over are deemed to be adults. In the event of over-occupancy, which also includes an additional overnight stay at short notice, the owner/tour operator or their representative must be informed on site and a corresponding surcharge or additional charge may have to be paid. If the customer does not fulfil this obligation, the additional persons may be expelled from the property or compensation may be demanded.
Please note that the setting up of tents, mobile homes or other overnight accommodation on the landlord's property must also be authorised. Subletting or re-letting is not permitted without the landlord's consent.
Please always check with the travel agent or landlord before taking pets with you, even if they are permitted according to the description.
The rental property must be left swept clean, tidy and tidy. Cookware must be left clean and washed up. The entire furnishings of the property must be in the same condition as when you moved in.
The tenant is obliged to notify the owner/tour operator or his representative on site of any damage caused to the property or the furnishings during his stay. The tenant is liable for all damage caused by the tenant, fellow travellers or visitors. Minor damage such as broken crockery should be replaced directly on site.
The applicable house rules must be observed.
Variable ancillary costs such as gas, water and electricity are sometimes billed according to consumption and the final cleaning is not always included in the rental price. Unless otherwise agreed, you will be billed on site and in cash at the end of your holiday. Prices can be found in the description of the rental property or in your booking confirmation and rental contract.
If a flat-rate deposit is required, this will be paid in cash on site. It will be settled together with the additional costs. If the tenant causes damage to the rental property, the deposit may be retained to repair the damage if the damage cannot be repaired while the tenant is present.
Bed linen and towels are generally not included in the rental price and must either be brought by the tenant or rented on site for a small fee.
You will receive all accommodation-specific information and travel details with the booking confirmation. As a rule, the landlord or a previously named local representative will meet you at a previously agreed meeting point and take you to the rented property.
The owner/tour operator can be represented on site by a representative named to you for all properties on offer.
Arrival is generally only possible from 14:00 local time, you must leave the accommodation by 10:00. Other times are only possible by arrangement, unless other times are already included in the booking confirmation.
The customer can cancel the trip at any time before the start of the trip or request that a third party enters into the contract. All cancellations and rebookings must be notified to the owner/tour operator or travel agent in writing, stating the booking number. The travel agent shall communicate the desired changes to the owner/tour operator.
Costs for a rebooking or cancellation are based on the conditions of the respective owner/tour operator. The travel agent may charge an additional processing fee of €50 for a rebooking or cancellation. If the owner/tour operator demands fees for the changes, these are to be borne in full by the customer. If the customer cancels the contract and the property can be rented to another party during this period, the cancellation fees may be partially or fully waived.
If the customer does not move into the rented accommodation or moves in late, or leaves the holiday accommodation before the contractually agreed end of the rental period, this does not constitute a declaration of withdrawal or cancellation and the customer is obliged to pay in full.
According to §312b, service contracts in the area of accommodation and transport are excluded from the right of cancellation for distance selling contracts.
We strongly advise you to take out travel cancellation insurance.
The travel agent is only liable for the proper arrangement of third-party services within the scope of the duty of care of a prudent businessman. The respective owners/tour operators on site are solely responsible for the fulfilment and defects of the arranged travel service. The travel agent is not liable for the proper provision of the arranged service itself or for personal injury or damage to property incurred by the customer in connection with the arranged travel service.
The liability of the travel agent is limited to three times the value of the travel service arranged, provided that the damage was not caused by the travel agent either intentionally or through gross negligence. Neither the owner/tour operator nor its local representative shall be liable in cases of force majeure, natural disasters, theft, fire or water damage and other unforeseeable disruptions or impairments.
Occasional failures of the water and energy supply may occur on site and are also excluded from liability. Please also bear in mind that some properties are located in rural areas. Animals are usually also kept there. Many landlords have dogs, occasional dog barking, other animal noises and noises from agriculture such as tractor noise can occur and are no reason for a complaint.
In the event of any defects in the rented accommodation, the customer is obliged to do everything reasonable to minimise the damage or to help rectify the fault. In the event of any disruption to services, the landlord, his local representative or the travel agent must be informed immediately so that the defects can be rectified. The travel agent reserves the right to provide comparable accommodation in the immediate vicinity.
If the tenant does not fulfil his obligation to notify, any claims for damages and claims against the landlord or travel agent are excluded.
The limitation period for claims shall be governed by the statutory provisions.
German law shall apply exclusively between the customer and the travel agent.
The place of jurisdiction is Düsseldorf, insofar as this does not conflict with statutory regulations.
Should any provision of these agency terms and conditions be or become invalid or unenforceable, the remaining provisions of these agency terms and conditions shall remain unaffected, unless the omission of individual clauses would place a contracting party at such an unreasonable disadvantage that it can no longer be reasonably expected to adhere to the contract.
Last change: 4.2.2021
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